SHIPPING

ORDER PROCESSING

In-stock parcel orders are dispatched within 3 business days. In-stock U.S. freight orders are dispatched within 3–5 business days. Once your order has shipped, tracking information will be provided via email and available in your account.

Orders cannot be canceled once they have left our warehouse.


DELIVERY TIMING

Parcel Shipments:

United States: 1–5 business days
International: 3–7 business days

Transit times are estimates and may vary depending on carrier and destination.

Freight Shipments:

Select oversized products ship via freight carrier and include White Glove delivery service.

As your shipment approaches the destination terminal, the carrier will contact you directly to arrange a delivery appointment. Someone must be available during the scheduled delivery window.

White Glove service includes placement in your room of choice and removal of outer packaging materials.

Most U.S. deliveries arrive within 3–10 business days after dispatch, depending on destination and carrier scheduling.

International transit times vary depending on destination and delivery scheduling.


PACKAGING

All RTH pieces are carefully inspected and packed using protective materials intended to ensure safe delivery.

For products eligible for return, please retain all original packaging materials until you are certain you will keep your order.


INTERNATIONAL DUTIES & TAXES

Orders delivered to New York or Virginia are subject to sales tax.

International shipments may be subject to import taxes, customs duties, and local fees. These charges are determined by the destination country and are the responsibility of the recipient.


DELIVERY & RESPONSIBILITY

Please ensure all shipping information is accurate at checkout. RTH is not responsible for delays or failed delivery resulting from incorrect shipping information provided at checkout.

If a parcel shipment is refused or returned to our warehouse, the customer is responsible for any reshipment fees.

For freight shipments returned because the customer does not arrange or accept delivery, original shipping charges are non-refundable. The customer is responsible for reasonable return freight, storage, and reshipment costs incurred. Return to our warehouse does not make a final-sale item eligible for a refund. These charges do not apply to returns caused by damage in transit, incorrect items, or an error by RTH or the carrier.


DAMAGES

If your order arrives damaged, please refer to our Returns Guide for instructions and claim procedures.