RETURNS

Eligible returns must be requested and postmarked within 14 calendar days of delivery.

All returns must be pre-authorized. Unauthorized returns will be refused and returned to sender.

Once approved, RTH will provide return instructions and a return shipping label.

Mirrors requiring freight or white-glove delivery cannot be returned or exchanged due to their size and specialized handling. Final-sale items are noted on the product page.

Returns postmarked more than 14 calendar days after delivery will not be accepted.


CONDITION REQUIREMENTS

Items must be returned in original, unaltered condition with all original packaging, protective materials, and components intact.

We strongly recommend retaining original packaging materials until you are certain a return will not be required.

Due to the nature of our products, careful repacking using all original materials is required. Returns received damaged, improperly packed, incomplete, or without original packaging materials may not be eligible for refund and may be returned to the customer.


FEES & REFUNDS

A 12% return and restocking fee, which includes return shipping, applies and will be deducted from your refund. Original shipping charges are non-refundable.

Refunds are processed within 3–5 business days after the return is received and inspected. Funds are issued to the original payment method.

Exchanges are not offered. To receive a different item, please complete a return (if eligible) and place a new order.


FREIGHT DELIVERIES

For freight shipments returned because the customer does not arrange or accept delivery, original shipping charges are non-refundable. The customer is responsible for reasonable return freight, storage, and reshipment costs incurred. Return to our warehouse does not make a final-sale item eligible for a refund. These charges do not apply to returns caused by damage in transit, incorrect items, or an error by RTH or the carrier.


DAMAGED DELIVERIES

If your order arrives damaged, contact us within 7 calendar days of delivery with detailed photographs of the packaging and product. Freight shipments should be inspected promptly upon delivery.

Claims submitted after this period may not be eligible for replacement or refund unless the issue is determined to be a manufacturing defect.

RTH reserves the right to deny any return that does not comply with the above terms. Nothing in this policy limits mandatory consumer rights under applicable law.