FAQ

HOW CAN I STAY INFORMED ABOUT NEW RELEASES?

Join our mailing list for early access to new launches and restocks. You can also follow us on Instagram for real-time updates.


WHERE CAN I VIEW PIECES IN PERSON?

We partner with select retailers globally. Email us and we’ll direct you to the nearest location. If you are based in New York City or planning a visit, contact us to inquire about viewing select pieces by appointment.


CAN RTH MIRRORS BE INSTALLED IN BATHROOMS?

Yes, our mirrors are designed to tolerate standard bathroom humidity. We recommend proper ventilation and avoiding prolonged exposure to persistent moisture.


HOW ARE MIRRORS MOUNTED?

All mirrors include mounting hardware, including aluminum Z-clips, anchors, and screws. Installation guides are available on each product page. For larger pieces, we recommend professional installation.


ARE YOUR PIECES IN STOCK?

All availability is reflected in real time on each product page. If a piece is listed as available, it is in stock and ready to ship.


WILL SOLD-OUT PIECES RETURN?

Select designs may be restocked based on demand. When reintroduced, finishes or colorways may evolve.


IS CUSTOMIZATION AVAILABLE?

Project-specific customization is available for large-scale projects and orders of 20 units or more. Please contact us to discuss feasibility.


DO YOU OFFER TRADE PRICING?

Yes - interior designers, architects, and design professionals may apply for our Trade Program for preferred pricing and project support.


DO RTH PRODUCTS COME WITH A WARRANTY?

All RTH pieces are covered by a one-year limited warranty against manufacturer defects.


WILL I BE CHARGED SALES TAX OR CUSTOMS FEES?

Orders delivered to New York or Nevada are subject to sales tax. International shipments may incur import taxes, customs fees, or duties. These charges are determined by the destination country and are the responsibility of the recipient. For full details, please refer to our Shipping Guide.


WHERE IS RTH BASED?

RTH is based in New York City.